Join the dynamic team at Nexus Group and embark on an exciting career in the call centre industry.
As a leading provider of call centre solutions, we are always on the lookout for passionate and talented individuals to join our team.
Whether you’re an experienced call centre professional or just starting your career, Nexus Group offers a supportive and collaborative work environment where your skills and contributions are valued.
From inbound call handling to outbound telemarketing and customer support, we provide opportunities for growth and development in a fast-paced and rewarding industry.
Join us in delivering exceptional service and making a difference in the lives of our clients and their customers.
Explore our current openings and take the next step in your career with Nexus Group today.
Administrator
Location: Southampton, UK (Full Time)
We are seeking a detail-oriented Administrative Assistant to join our team. In this role, you will manage communications, schedule meetings, handle correspondence, and maintain filing systems. Additionally, you will support various departments by conducting research, organizing travel arrangements, and preparing expense reports. The ideal candidate will have strong organizational skills, proficiency in office management software, and excellent communication abilities. A high school diploma is required, while a two-year degree in Office Management or Business Administration is preferred.
IT Technician
Location: Southampton, UK (Full Time)
We are seeking a skilled IT Technician to join our team. In this role, you will be responsible for installing, configuring, and maintaining computer systems and networks to ensure optimal performance. Your duties will include setting up workstations with necessary hardware and software, troubleshooting system issues, and providing technical support to staff. The ideal candidate will possess excellent problem-solving abilities, strong communication skills, and a thorough understanding of diverse computer systems and networks. A degree in Computer Science or a related field is required, and certifications such as CompTIA A+ or Microsoft Certified IT Professional are advantageous.
Customer Support Specialist
Location: Southampton, UK (Full Time)
- Provide comprehensive customer support via phone, email, or live chat to address inquiries, complaints, and feedback.
- Assist customers with product or service-related questions, troubleshooting technical issues, and processing returns or refunds.
- Maintain a positive and empathetic attitude while resolving customer concerns and ensuring their satisfaction.
- Escalate complex issues to appropriate departments or supervisors for resolution as needed.
- Adhere to established service level agreements (SLAs) and quality assurance standards to ensure high-quality service delivery.