Join the dynamic team at Nexus Group and embark on an exciting career in the call centre industry.
As a leading provider of call centre solutions, we are always on the lookout for passionate and talented individuals to join our team.
Whether you’re an experienced call centre professional or just starting your career, Nexus Group offers a supportive and collaborative work environment where your skills and contributions are valued.
From inbound call handling to outbound telemarketing and customer support, we provide opportunities for growth and development in a fast-paced and rewarding industry.
Join us in delivering exceptional service and making a difference in the lives of our clients and their customers.
Explore our current openings and take the next step in your career with Nexus Group today.
Inbound Call Centre Agent
Location: Sutton, SM3 9AE, United Kingdom
- Handle inbound calls from customers, clients, or prospects in a professional and courteous manner.
- Provide assistance, answer inquiries, process orders, and resolve issues promptly and efficiently.
- Follow established call scripts and protocols to ensure consistency and adherence to company standards.
- Document call details accurately and update customer records as necessary.
- Collaborate with team members and supervisors to meet performance targets and deliver exceptional service.
Outbound Telemarketing Representative
Location: Sutton, SM3 9AE, United Kingdom
- Conduct outbound calls to prospective customers or clients to generate leads, set appointments, and promote products or services.
- Engage prospects in meaningful conversations to identify their needs and qualify them as potential leads.
- Present product or service offerings persuasively and overcome objections effectively to secure sales or appointments.
- Document call outcomes accurately and update lead database with relevant information.
- Meet or exceed call volume and conversion targets to contribute to overall sales and marketing objectives.
Customer Support Specialist
Location: Sutton, SM3 9AE, United Kingdom
- Provide comprehensive customer support via phone, email, or live chat to address inquiries, complaints, and feedback.
- Assist customers with product or service-related questions, troubleshooting technical issues, and processing returns or refunds.
- Maintain a positive and empathetic attitude while resolving customer concerns and ensuring their satisfaction.
- Escalate complex issues to appropriate departments or supervisors for resolution as needed.
- Adhere to established service level agreements (SLAs) and quality assurance standards to ensure high-quality service delivery.